Sales / Return Policy
100% Satisfaction Guaranteed! Thank you for shopping with us!
At Furniture-Parts.com we stand behind all products we sell. We want you to be completely satisfied with your furniture repair parts purchase. We are always striving to create a positive experience for our customers. If you are not satisfied with your purchase, you can return it for a replacement or refund within 14 days of purchase.
To ensure no issues in processing of your return you must follow the instructions in our return policy. We are here to help. You can contact us by calling our customer service number 561-221-0230 or by emailing firstname.lastname@example.org
This guarantee does not cover items damaged by improper use, improper installation, or customer damage.
We accept Visa, Master Card, American Express, Discover credit cards.
Merchandise Purchased from Furniture-Parts.com may be returned or exchanged within 14 DAYS of the original purchase date. The customer is responsible for return shipping costs to return the package and any restocking fees.
To Process any return contact us by phone at 561-221-0230 or by sending an email to our customer service at email@example.com Any item/items returned without 1st contacting Furniture-Parts.com to receive an authorization and return instructions will be refused and no refund will be issued. The costs incurred by Furniture-Parts.com to ship an item to the customer will not be reimbursed. This is the actual shipping charge and the cost of any packaging. We cannot take returns on products with gas cylinders that have been over-extended or opened, in these cases the product has been irreparably damaged by user error.
All returns must be the original product and damage free*. All items are marked for these purposes and will be checked upon receipt. If you return an item that is not the original item purchased, you will not receive a refund. Items returned after our return period will not be refunded, unless approved prior to being returned. Motors being returned are subject to a 20% restocking fee. For any questions, please contact us by phone at 561-221-0230 or by sending an email to our customer service at firstname.lastname@example.org
*special orders are not returnable.
We are happy to offer in home service to assist you in your repair to most of the lower 48 US states. To receive on site furniture component installation and repair assistance please contact customer us by phone at 561-221-0230 or by sending an email to our customer service at email@example.com to set up a virtual visit with a technician or an in home repair. (note additional fees apply)
Domestic USA Shipping
Furniture-Parts.com offers FREE shipping for all standard domestic recliner handle and recliner cable orders. Fee shipping also applies to many of our smaller furniture repair parts normally that weigh 13 oz or less.
Furniture-Parts.com reserves the right to determine which furniture repair parts we sell qualify for free shipping. Domestic orders include the lower 48 states plus Alaska and Hawaii. Standard shipping will be US Postal First-Class Mail for packages up to 13 oz. For packages greater than 13 oz up to 4 lbs., we will use priority mail as the standard shipping service. Packages over 4 lbs. will normally ship UPS ground. Orders will be shipped on the next business day unless product is on back order at which point, we will contact you directly.
Our preferred method for most of our orders is US Postal Service.
Shipping Method / Shipping Times
- US Postal First Class/Usually arrives within 5 to 7 business days after shipping
- US Postal Priority/Usually arrives within 2 to 3 business days after shipping
- Express Mail/Usually arrives within 1 to 2 business days after shipping
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods, or inclement weather conditions. Delivery time frames will need to be extended for any processing time frames more than 1-2 business days.
If you are interested in bulk purchases of our products, contact us by email firstname.lastname@example.org. We offer discounts based on the number of units ordered, starting at 25 units and larger discounts for larger purchases.